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Frequently asked questions
General
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CPO Device is a certified pre-owned mobile device that has undergone minor repairs. Each
of our CPO Device goes through a 32-Step Test Process (https://shop.compasia.com/blogs/en/compasia-s-32-step-quality-check-our-claim-to-quality)to ensure a 100% functionality
before it is sold to you and each CPO Device comes with a 1-month warranty. The aesthetic
appearance of the CPO Device has light scratches on the body and screen that may be
visible from more than 8 inches away.
An email will be sent out to you once the purchased device is delivered to you
via our appointed representative. You can check your email which will link to our website
for the delivery status of the purchased CPO Device.
Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.
It will generally take 1-2 working days from the date of purchase for us to process and ship out your order.
Delivery time will vary depending on the courier service. Most of our customers received their parcel within 2-3 days (West Malaysia) and 3-5 days (East Malaysia).
However, during peak seasons, some delays can be expected.
We are really sorry to hear about that. Please provide your invoice or order number so that we can check with the courier service.
Also, we will be arranging for a pick-up for the item to the shipping address you provided to collect the item back. We will ship a replacement device to you as soon as possible.
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